BROADBAND TECHNICIAN
Broadband Technician is responsible for installation, configuration and testing of CPE (modem, routers and switches) for broadband access. He also establishes connectivity between CPE and end-user device (CPU, Laptop, tablets, Smart/IP TV etc.) at customer premises and carries out basic trouble-shooting for identifying, localizing & rectifying cable, connectivity and equipment fault in coordination with NOC.
This job rewuires the individual to have good communication skills with a clear diction; regional language proficiency; strong customer service focus; pleasant personality; should be self-motivated; should be able to apply practical judgement to successfully perform the assigned responsibilities and a team player with ability to work under pressure.
MINIMUM EDUCATIONAL QUALIFICATIONS
10+2 / ITI (Electronics)
COURSE OUTLINE
system wiring & equipment installation at customer premises
- Identify and mark cable route from PoP to customer premise
- Identify and mark cable route within customer premise
- Identify suitable position for equipment positioning
- Undertake wiring, termination and equipment installation
configuration of equipment and establishing broadband connectivity
- Configuration of CPE (wired and wireless)
- Establishing connectivity with the service provider gateway
- Establishing connectivity between CPE and end-user device
trouble-shoot to localize and rectify faults
- Trouble shoot cable and connector faults
- Trouble shoot CPE (modem, router, switch)
- Trouble shoot configuration and connectivity issues between CPE & service provider gateway and between CPE & end user device
- Report and document fault, corrective action and the status
ups installation & domestic power supply checks
- Use of voltage/current meters
- Power Supply checks at 5/15 Amp power socket
- Earthing checks
- Installation of UPS
- Routing of supply to equipment through UPS
- Precautions whilst handling live power supply
- Familiasssrity with UPS (battery, charger etc.)
- Basic maintenance of AC