DOMESTIC IT HELP DESK ATTENDENT
Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, IT Support Executive, Technology Support Executive, Service Desk Executive, Helpdesk Coordinator.
AUDIENCE
Responsible for performing journey-level data entry work using a personal computer and appropriate software, entering, updating, researching, verifying and/or retrieving data into/from various systems, and ensuring the accuracy and confidentiality of information recorded.
DURATION OF THE COURSE
100 Hrs /1 Month
COURSE OUTLINE
introduction to computers
- History of Computers; Computer Generations: First Generation, Second Generation, Third Generation, Fourth Generation and Fifth Generation
- Types of Computers
- Identifying of Computer components
- Assembling of Computer
- Types of software
email client configuration
- Understanding of Email client
- Sending and receiving of emails using email clients
- Configuration of Email client
word processing
- Understanding of word processing
- Understanding options available in word screen
- Create and open new word document
- Usage of keystrokes
- Formatting of a document
- Setting page layout and selecting of fonts.
data entry operator operational skills
- Types of skills need to have by Data entry operator
- Understanding of work process
- Understanding of customer service
- Data entry operator life skills
introduction to networking
- Understanding of Data Networking
- Types of Networks
- Understanding of wireless LAN
- Types of network topology
- Types of media used in computer networks
- IP addressing
server hardware
- Differentiate between Desktop, laptop, workstation and server machine
- Types of servers
- Identifying of server hardware components
working with spread sheets
- Usage of spread sheets
- Identifying different parts/options available in workbook
- Data Validation
- Formulas and Functions
manage your work to meet requirements
- Communication Skills and the IT Professional
- Relationship Between Communication Skills and Professional Behavior
- Working with a Customer
- Handling different types of customers
- Employee Best Practices
- Customer Satisfaction
- Working with others
- Organizing and taking responsibility
- Documentation and Chain of Custody
internet and email
- What is internet
- How to get access to internet
- Internet benefits
- Importance of email in communication
introduction to data entry operations
- Data entry only once
- Data Forms
- Data validation
- Data entry rules and guidelines
- Roles and responsibility of Data entry operator
introduction to network security
- Importance of network security
- Describe types of security threats
- Understanding of virus, worms, Trojans
- Understanding of Adware, malware & spyware.
- Data Backup
- Understanding of wireless security
maintain a healthy, safe and secure working environment
- General Safety in work environment
- Electrical Safety in work environment
- Fire Safety in work environment
- Procedures to Protect Equipment and Data
- Equipment Disposal
- Roles and Responsibilities of an employee during emergency situations