DTH SETTOP BOX INSTALLER & SERVICE TECHNICIAN
Set top box technicians are required for installing/servicing of set top boxes for both DTH (Direct to Home) and Cable TV service providers. With the digitalization of this industry made mandatory, their role and requirement has become imperative for the industry.
Set top box technician is responsible for installing the set top box at client�s site and also addresses the first level complaints and servicing, they also co ordinates with the technical team for activation of new connections.
MINIMUM EDUCATIONAL QUALIFICATIONS
10th /12th Pass
COURSE OUTLINE
set top box installation and service technician
- Collect the necessary components and the site details of customer
- Install the set top box (DTH or Cable TV)at customer site or servicing/fault resolution in case of complaint
- Co ordinate with technical team for activation of service
- Collect essential documents/proof and getting relevant forms filled by customer
- Explain the working of set box to the customer and resolve their queries
- Fault identification and rectification, in the case of servicing
coordinate with others
- Interacting with supervisor to understand the requirements and work accordingly
- Coordinating with colleagues within and outside the department to carry out the work
- Receiving feedback on the work done
- Communicating any potential hazards or expected process disruption
engaging with customers
- Engage with the customer
- Understand the requirements of customers
- Suggest the customers for possible solutions